WHERE IS MY PACKAGE?

As soon as your package has been packed and handed over to the shipping carrier, you’ll receive an email containing your tracking number.
With this tracking number, you can easily follow your order’s progress online.

SHIPPING OPTIONS

Standard Shipping – Free of Charge
Always free for you. Estimated delivery time: 5–8 business days.

Insured Premium Shipping – £2.99
Your order is fully insured against theft, loss, or damage. Estimated delivery time: 4–6 business days.

Premium Shipping + Priority Handling – £4.99
Enjoy all the benefits of Premium Shipping plus priority processing of your order (“Skip the Line”). Estimated delivery time: 4–6 business days.

The estimated delivery time starts on the day your order is shipped.

HOW LONG DOES SHIPPING TAKE?

We aim to provide you with the best shipping options, no matter where you live.
Every day, we deliver to hundreds of customers around the world — quickly, reliably, and with care.

You can find all shipping details under [Shipping Information].

WHICH SHIPPING CARRIERS DELIVER MY ORDER?

The choice of carrier depends on the size, weight, and type of your order.
You’ll see which carrier is handling your shipment once you receive your tracking number in the shipping confirmation email.
Our trusted partners include DHL, Hermes, and DPD.

MY TRACKING NUMBER DOESN’T WORK?

Please note that it can take up to 5 days before your shipment is registered in our system.
Don’t worry — we’ve got you covered and are always happy to help if you need assistance.

STILL HAVE QUESTIONS?

Our customer service team is always here to help!
Simply contact us via info@hikecare.co.uk — we’ll get back to you as soon as possible.